Left Menu - Last updated: 2018-07-11 12:39:02

On the left side of the screen a menu can be found with a variety of options.

  1. Start - Here you have the possibility to get an overall overview about running surveys and completed ones.
  2. My Surveys - Main link to the My Surveys section
  3. Survey Templates - Main link to the Survey Templates section, you can choose between several adjustable ready-to-go templates.
  4. Contacts - Main link to the Contacts section
  5. New Survey - Here you have the possibility to start from scratch to create your survey instead of creating it with the help of a template.
  6. Shop - Main link to our web shop
  7. Settings - Change account settings like your profile data, password or default sender here.
  8. FAQ - Shortcut to our web page where frequently asked questions are being answered.
  9. Support - Directly send a message to our support team.

Left Menu – My Surveys - Last updated: 2018-07-11 12:38:13

In the left menu you can find the section My Surveys which allows you to create and edit the survey you want to have.

  1. My Surveys - Main link to the My Surveys section
  2. Name of the survey - By clicking at the name of the survey, it opens up for editing purposes. You can sort the list in ascending or descending order by clicking on the title Name.
  3. Active - All the surveys shown on this picture are currently active.
  4. Completed - All the surveys which are not running anymore as they have been completed are shown by clicking at this tab.
  5. Number of questions - Here you can see how many questions the survey contains.
  6. Number of sent messages - Here you can see to how many recipients this survey has already been sent.
  7. Number of answers - Here you can see how many recipients have been answering this survey already.
  8. Created - Here you can see the creation date of the particular survey. You can sort the list in ascending or descending order by clicking on the column title.
  9. Ends - Here you can see when the survey is supposed to be ended. It is not necessary to specify such a date in advance. You can sort the list in ascending or descending order by clicking on the column title.
  10. Edit - By clicking at this button you can edit the survey. You can choose between more alternatives by clicking at the small arrow to the right. You can copy, finish or delete it. Making it into a template is possible there as well. (Note: This can take a short while.)

My Surveys – Submenu - Last updated: 2018-07-11 12:42:34

A click at one of your surveys opens this submenu where you have the possibility to modify your survey.

  1. My Surveys - main link to the My Surveys section
  2. Name - The name of your survey you are working at right now
  3. Text & design - Link to the Text & design section where you can set the framework for your survey.
  4. Questions - Here you can adjust and change questions from your survey.
  5. Contact form - Decide which information the participant is supposed to fill out or not and if it should be mandatory or not.
  6. Dispatches - Here you can dispatch your survey.
  7. Result - Here you can see the result and get the raw data of your survey.

Text & design - Last updated: 2018-07-11 12:45:42

After you have chosen one of your surveys to edit, you can choose the tab Text & design to adjust the framework of your survey. The tab Text & design is also available for Survey Templates.

  1. Name of your survey - Choose a name for your survey, this name will later be shown in the list of all surveys.
  2. The header of your survey - The chosen header will appear at the top of your survey as header.
  3. Welcome Text - The text added here will be shown above the first question like an introductory text.
  4. Thank you Text - The text added here will be shown after the survey has been answered and sent back.
  5. Add link to survey - In case you want to have the URL link somewhere else in the text message and not at the end of it, choose another place and insert [url].
  6. Saved templates - You can insert text from a template you already created by using the WebbSMS application.
  7. SMS-text - The text added here will be sent as text message when you dispatch the survey.
  8. Color Choice - By clicking here, a new window opens where you can choose the color mix you would like to have. You can select the color via the cursor or you can specify RGB-color values, html-color values or HSB-color values.
  9. Logotype - In case you want to have a logotype above of the rest of the survey, you can upload and save a picture. To change the picture just upload a new one. If you do not want to have one at all but you uploaded already one, you can click at the delete button underneath to remove it again.
  10. End date - Here you can choose a date at which the survey is automatically not valid anymore. If you chose to have a keyword it is not recommended to have this date set. You can always finish a survey at the list of all currently running surveys by clicking at Finish (small arrow next to Edit).
  11. Keyword - A participant can send this keyboard to your virtual number (additional service required) to receive this survey in response. The keyword must not have more than 15 characters, blanks are not allowed.
  12. SMS-notification - Specify a number to which messages should be sent when alarms are triggered. Alarms can be triggered by giving a low score or specified answers. The question type Slider has the function to set an alarm level. Other question types have a little bell next to the trash symbol. Green-colored bells indicate an alarm trigger. Thus, you can react directly and hopefully improve the situation if a customer is unhappy and gives a bad score.

My Surveys – Questions - Last updated: 2018-07-11 12:47:32

You find this section on the left-hand side of your screen after you have chosen to edit one of your surveys or survey templates.

You can always change the order of the questions by using drag and drop.

  1. Questions - Gives you an overview of all the question of the selected survey.
  2. Question - Enter your question in the text box.
  3. Help text - Optional annotations describing for example the question or a possible answer.
  4. Required - If you choose this possibility, the question will be marked with a “*” and needs to be answered, otherwise the survey cannot be dispatched.
  5. Comments - If this possibility has been chosen, a text box for free text answers will appear below the answer options.
  6. Question type alternatives - Choose between lots of question type alternatives: Dropdown, radio button, checkbox, text, slider, header, text (multiple choice). The first three alternatives also have the functionality of setting a determined order of answer options. The one with the lowest value comes first and the one with the highest value is the last one.
  7. Add alternative - Allows you to add as many alternatives as you want. Click therefore this button multiple times. The question type checkbox allows you to set a number describing of how many alternatives the participant is allowed to and has to tick. The default value hereby is 0 for the lowest and the number of alternatives which exist at all for the highest one.
  8. Save/Cancel - Either save the changes you made by clicking Save or cancel your current changes by clicking Cancel.

Questions – Question type alternatives Dropdown, Radio button, Checkbox - Last updated: 2018-07-11 12:49:46

In the following you can have a look at some question type alternatives and how they do look like later in the survey.

 

By choosing Checkbox, you can specify a highest and a lowest value standing for the number of checkmarks you can set. The default value for the lowest is 0 and for the highest it is the number of possibilities existing at all. Radio buttons and Dropdown let you only pick one.

  1. Order - If you want to have a fixed order, specify a number for every line. The one with the lowest value comes first, the one with the highest one comes last in the survey.
  2. Bell - By clicking at this little bell you can set an alarm trigger. The bell turns into green by clicking at it. The section Text & design lets you choose a number to which notification will be sent in case this alarm trigger got activated (SMS-notification).
  3. Trash symbol - Clicking the trash symbol allows you to delete this answering option.

Questions – Question type alternative Slider - Last updated: 2018-07-11 12:52:25

Here you can see the question type alternative Slider which allows you for example to ask for estimations.

  1. Help text - As an example, you could use the help text functionality to describe the used scale.
  2. Lowest value - Specify the lowest value the scale should start at.
  3. Highest value - Specify the highest value the scale should end at.
  4. Step length - Specify in which step length the slide control should be moveable. If you choose for example a step length of 2 and a number range of 0 to 10, the slider can only stop at 0, 2, 4, 6, 8, and 10.
  5. Alarm level - Specify an alarm level when SMS-notifications should start to be sent, in the example picture, the alarm gets triggered at 1 and values below that.

Questions – Question type alternative Header - Last updated: 2018-07-11 12:53:54

Here you can see a possibility of how you can use the question type Header.

  1. Header - This question type alternative offers the possibility to have an optical limitation towards the section above. As an example, the header could be the start of a new section of questions.
  2. After you chose to make a header you can choose any type of question as before. The header can be followed by several questions following the same pattern as shown in this example. In this example a help text was also added.

Questions – Question type alternative Text - Last updated: 2018-07-11 12:55:09

You can choose between one text box or multiple ones to allow your participants to enter free text answers.

  1. Select at least - Specify a lowest value of text boxes which need to be filled in. As long as this question is no required one, the participant can choose to not answer at all.
  2. Select at most - Specify a highest value of text boxes which can be filled in. By doing so you decide how many text boxes will be later shown in the survey.

My Surveys – Contact form - Last updated: 2018-07-11 12:56:58

You find the tab Contact form via the submenu which opens up after you chose a survey via My Surveys. You can also edit the contact form via Survey Templates and then by clicking at a certain survey template.

 

Decide whether the survey is anonymous or not and whether you want to attach a contact form or not. If you decide to attach a contact form, you can decide as well whether it is mandatory or not and for which personal data you are asking.

  1. Allow recipients to remain anonymous - If you choose Yes, no one needs to fill in the contact form. Furthermore, you won’t have access to the senders’ numbers.
  2. Insert contact form - Decide whether the contact form should be attached at the end of the survey or not.
  3. Contact form field - By setting a checkmark, you can specify, which line should be part of your contact form. You can give a short description about the certain field via the help text.
  4. Custom field - If you need a form field with another labelling, specify something on your own, the help text possibility is available as well.
  5. Anonymous survey, with the opportunity to voluntarily leave contact details. - This text will be displayed in the survey if you choose Yes in the section Allow recipients to remain anonymous.
  6. First name - This text field is displayed as it got a checkmark.
  7. Help text - This is how bright it looks like if you specify a help text.

My Surveys – Dispatches - Last updated: 2018-07-11 12:58:27

In the following we will have a look at details of the survey dispatch. You find the tab in the submenu after you have chosen to edit a survey at My Surveys.

  1. Previous Dispatches - Here you can have a look at all the dispatches which have been made already previously.
  2. Pending Dispatches - Here you can see all dispatches which are about to be made. They have been sent out together with the time-controlled option Later. As long as the chosen time did not pass by, you can cancel the dispatch.
  3. New Dispatch - Here you can create a new dispatch. Here you have the possibility to change again the sender’s name which will be displayed to the recipient as well as the recipients itself and the SMS-text.
  4. Recipients - Here you can see the list of recipients you have chosen already. You can start with typing someone’s name and a list with matching suggestions appears.
  5. SMS Text - Check and edit the SMS-text you created via Text & design again before the dispatch. Like in WebbSMS you can use the text out of a template.
  6. Summary - Here you see again a summary about the number of the recipients and the presumed costs if you dispatch the survey.
  7. Send to numbers that got an earlier message but not yet answered? - Choose No to avoid unintentional sending the same survey to the same person again. If you want to create a reminder, choose Yes.
  8. Send - If you are sure about the survey to be fine and all the settings to be correct, dispatch the survey. Don’t forget that you have the choice of a time-controlled dispatch to a specified time via Later.
  9. Cancel - As long as the dispatch is listed here, the time didn’t pass by and you have the choice of cancelling the dispatch by clicking this button.
  10. Create reminder - All the recipients you sent the survey to already but didn’t answer are added as recipients by clicking this button. You then have the possibility to send them a reminding text message.
  11. All contacts, Previous recipients, Your contacts/groups - Specify all your contacts as recipients, all the previous ones, no matter whether they answered the survey already or not, or search for a certain group or contact. If you click at Your contacts/groups, clicking the letter symbol adds one specific contact to your recipient list.
  12. E-mail copy - AnalysSMS offers the possibility to get an e-mail copy for every dispatch (additional service required).
  13. Now, Later - Decide when a message should be sent, now or later, like in WebbSMS you can choose the direct dispatch or a dispatch going on later at a specified time and date.

My Surveys – Result - Last updated: 2018-07-11 12:59:40

You find the tab Result in the submenu after you have chosen a survey at My Surveys.

  1. Result Overview - Header of your survey
  2. Survey statistics - The number in the blue colored field specifies to how many recipients the survey has been sent. The one in the yellow colored field shows how many of them opened the message. The one from the red colored field shows how many followed the link but didn’t respond. And the number in the green colored field shows how many recipients answered the survey.
  3. Question type - In the following you can have a look at all the questions, each of it is graphical displayed.
  4. Show presentation - Have a look at the ready presentation, share it, print it out by clicking at the little arrow to the right. You can also download the report, which is a .xlsx file containing the raw data, for each question a new map was created.

Left Menu – Survey Templates - Last updated: 2018-07-11 13:32:05

In the left menu you can find the section Survey Templates which allows you to create and edit the survey template which you can use then to create a survey.

  1. Survey Templates - Main link to the Survey Templates section
  2. Name - This column shows the names of the survey templates. You can sort the list in ascending or descending order by clicking on the column title.
  3. Number of questions - Here you can see how many questions the survey template contains. You can sort the list in ascending or descending order by clicking on the column title.
  4. Privacy - This column specifies the privacy level of the survey template. If you create your own survey template, the privacy level will be automatically set to Private. Public is set for surveys iP.1 already created for you to help you getting started.
  5. Created - Here you can see the date of when the survey template got created. You can sort the list in ascending or descending order by clicking on the column title.
  6. New Survey - By clicking New Survey you can create a new survey with the help of this template. You can open, copy or delete the survey template here by clicking at the little arrow on the right.

Survey Templates – Submenu - Last updated: 2018-07-11 13:02:32

A click at one of your survey templates opens this submenu where you have the possibility to modify your survey template.

  1. Survey Templates - Main link to the Survey Templates section.
  2. Name - The name of your survey template you are working at right now
  3. Text & design - Link to the Text & design section where you can set the framework for your survey template.
  4. Questions - Here you can adjust and change questions from your survey template.
  5. Contact form - Decide which information the participant is supposed to fill out or not and if it should be mandatory or not.
  6. Save - Create a new survey or copy the survey template here.

Left Menu – Contacts - Last updated: 2018-07-11 13:08:25

In the following we will have a look at the submenu of the tab Contacts. Here you can create contacts, add them to groups and edit already existing groups/contacts.

  1. Contacts - Main link to the Contacts section
  2. New Contact - Click here to create a new contact.
  3. New group - Click here to create a new group. You can specify a certain name and color for this group as well as adding the contacts you want to have in this group.
  4. Import - This function allows you to import contacts directly from a document, i.e. an Excel document. Requirements for contacts to be able to be imported are that they are placed in a comma-separated document (i.e. a .csv file or an Excel document).

  1. All contacts - By clicking here, all contacts you have are being displayed.
  2. Blocked contacts - The list displayed shows all contacts being blocked right now. By clicking at the small box at the beginning of the line (number 4 points at such a box as well) you can decide to unblock the contact.
  3. Group lists - Here you can see all the groups you have together with the belonging color and the number of contacts being part of this group.
  4. Small box - Clicking this box opens up a menu to the right where you can add it to a group, delete or block the contact (then the contact can be seen via Blocked contacts as well).
  5. New contact - Click here to create a new contact.
  6. New group - Click here to create a new group, specify a color and contacts who should be part of the group.
  7. Import - This function allows you to import contacts directly from a document, i.e. an Excel document. Requirements for contacts to be able to be imported are that they are placed in a comma-separated document (i.e. a .csv file or an Excel document).
  8. Settings - Here you can delete all your contacts or groups.

Left Menu – Settings - Last updated: 2018-07-11 13:08:01

By clicking at settings at the left menu below, the setting menu selection opens up and you will be directed to the My Account section where you can change your organization profile.

  1. Balance - Main link to the Balance section, where you can check your current balance, add account balance or order an automatic refill.
  2. My Account - Main link to your account information and organization profile.
  3. My Orders - Main link to a list of all your orders.
  4. Users - Main link to a list of all users for this account. You will be redirected to the portal, remember, that you can not log in anymore if you take away your own user.
  5. SMS Gateway API - Main link to get information about your API-key which you need for integration purposes of our SMS software services.
  6. Stop Service - Main link leading to an overview about the stop service settings.
  7. Services - Overview about additional services giving you even more possibilities to use our other services.

Settings – Balance - Last updated: 2018-07-11 13:09:58

In order to be able to send text messages you need to have a sufficient account balance. By clicking Settings on the left menu and then Balance you are able to check and increase your current balance. You also have the possibility to refill your account or to configure a running subscription.

  1. Balance - Main link to the Balance section.
  2. Current account balance - At the top of the selected tab you can see the credit remaining for your account. When you reach below 200kr, an automatic reminder SMS will be sent from us.
  3. Add account balance here - Click here to increase your accounts balance. You will automatically be directed to our shop where you can select an appropriate amount to add.
  4. Automatic refill with - By selecting this you get several alternatives of automatic refills at a certain value.
  5. Automatic refill at - Here you can configure how low your current account has to be for an automatic refill to occur.
  6. Order - Click Order to activate a refill, when you click the button we receive a confirmation of your order and will activate the service within one working day.

Settings – My Account - Last updated: 2018-07-11 13:11:30

Under the section My Account you fill in the name of your organization or company you represent. Don’t forget to fill in the organization number when you activate your account.

  1. My Account - Main link to the My Account section.
  2. Open portal - Shortcut to the user portal where you can edit your profile data, get information about accounts you have access to and users having access to your account.
  3. ZIP - Fill in the post code of the organization.
  4. Save - When you filled in all details, press save to save them.
  5. Registration number - It is important that you fill in the registration number during the activation of your account. We will not activate the account without it.
  6. Name - Please fill in here the entire name of the organization.
  7. Street address - Please fill in here the street address of the organisation. If you want to be billed to another address, please inform us about this via e-mail or telephone.
  8. City - Please fill in here the city of the organization.

Settings – SMS-API - Last updated: 2018-07-11 13:12:57

Under the tab SMS Gateway API you will find relevant information in order to be able to create your own application or to integrate an SMS service into an existing or new system.

  1. SMS Gateway API - Main link to the SMS Gateway API section.
  2. WebbSMS - In WebbSMS you have the possibility to track your messages through delivery status reports which indicate if they’ve been delivered or not.
  3. Documentation - If you need help to get started, a lot of documentation can be found regarding our API by following the link.
  4. Example code - We have a large supply of example code in most programming languages to help you getting started with your own SMS service. Don’t forget that you have to have a valid balance level with us to send an SMS through your own application.  
  5. Show account credentials - In order to integrate our service into an existing system an API-key is required. It is composed of a number of generated numbers and letters. Without this you cannot access or connect to our server.
  6. Download e-SMS for Microsoft Outlook 2013-2016 - Download the plugin to be able to send SMS via Outlook.

Settings – Stop Service - Last updated: 2018-07-11 13:15:20

The Stop Service allows the receiving of the STOP command from your recipients if they do not want any text messages anymore sent from your account.

  1. Activate the Stop Service -  By check-marking this option you activate the option of receiving and processing the STOP command.
  2. Save - Click Save to confirm your choices, changes will be updated then.
  3. Stop Service - Main link to the Stop Service section.
  4. Add instruction to text message - You can decide to add this instruction text automatically at the end of a text message which you want to dispatch.
  5. Instruction message - This is the instruction text which can be automatically added at the end of the text message.

Setting – Services - Last updated: 2018-07-11 13:16:39

Here you can use several additional services to have an even better experience of our services. The tab Custom sender-text allows you to specify a sender text which will be displayed as sender when you are dispatching text messages. If you did not order this additional service already, the service is not displayed as being available. Then there will be an order button instead.  

  1. Services - Main link to the Services section
  2. Custom sender-text - You specify the name of the sender here. It will be the default sender being displayed every time you log in to our web application. You easily change the sender by specifying a new one in the text box “From” for the sender. The text (max. 11 characters A-z) which you chose will become your default sender-text after you clicked the Save button.
  3. Receiving number - This number allows you to receive SMS (additional service required).  With the help of a receiving number you can receive text messages directly at our web application. Your number acts as your sender so every time someone responds, this message will be at the wall in your inbox. If you didn’t activate this option already, an order button will be displayed to you.
  4. Email copy - This service allows you to send your text messages also via e-mail (additional service required).
  5. Your phone number - Here your reception number will be displayed, the Swedish standard phone number is an 11-digit number. The first two digits are the country code. Remember to remove the leading zeros when writing in the country code. If you want to have a reception number with your country code, please contact our support team for more details.  
  6. Forward incoming messages - Here you can add an email address to which a copy of the received message will be sent. 
  7. Manual - If you are unsure of what a call back URL is you can read more about it in our manual which is linked here.
  8. Callback URL - To be able to receive a message in your own system a call back URL is required. This is registered in the text field.
  9. Save - Once you have filled in your details you need to click Save so that your changes can be applied.